Hey there! At Urban Venue, we want you to know that we’ve got your back when it comes to protecting your privacy and keeping your personal info safe and sound. This Privacy Policy is our way of letting you know how we handle the information we collect from you through our website and services. By using our website or services, you’re letting us know that you’re cool with the terms laid out in this Privacy Policy.

What We Collect

When you hang out with us on our website or use our services, we may pick up some personal info from you. This could include things like:

  1. Contact Info: Your name, email address, phone number, and where you live.
  2. Booking Details: Stuff about the events you book with us, like your preferences and any special requests.
  3. Payment Stuff: If you’re booking with us, we’ll need to know your credit card details or other payment info to make things official.
  4. Chat History: If you reach out to us with questions or feedback, we’ll keep track of that too.

How We Use Your Info

We’re all about making your experience with us as smooth as possible. Here’s what we do with the info we collect:

  1. Booking Magic: We use your info to make sure your event bookings go off without a hitch.
  2. Keeping in Touch: We’ll reach out to you about your bookings, answer your questions, or hear what you’ve got to say.
  3. Personalized Service: We’ll use your info to tailor our services and recommendations to your tastes and preferences.
  4. Getting Better: Your feedback helps us improve our website, services, and make sure you have the best time possible.
  5. Playing by the Rules: We’ll also use your info to stay on the right side of the law and make sure we’re following all the rules.

Sharing Your Info

We might share your personal info with some folks in certain situations:

  1. Our Partners: We work with some awesome partners who help us make your events awesome too. So, we might share your info with them to make sure everything runs smoothly.
  2. Legal Stuff: If the law says we have to share your info, we’ll do what we gotta do to stay on the right side of things.
  3. With Your Okay: If we need to share your info for any other reason, we’ll always ask for your permission first.

Keeping Things Safe

We take the security of your personal info seriously. We’ve got some top-notch security measures in place to keep your info safe from any unauthorized access or funny business. But just remember, nothing’s ever 100% foolproof.

Your Choices

You’re in control here! You can choose not to give us certain info, but just know that it might mean you miss out on some of the cool stuff our website and services have to offer.

Accessing Your Info

If you ever want to see, update, or delete the info we have about you, just give us a shout. We’re here to help!

Changes to This Privacy Policy

We might update this Privacy Policy from time to time, but don’t worry, we’ll always let you know about any changes. They’ll be effective right away, so you’ll always be in the loop.

Got Questions

If you’ve got any questions, or concerns, or just want to chat about this Privacy Policy, we’re here for you. Reach out to us anytime at:


Feel free to review and tweak this policy to fit your vibe and style!

Cancellation Policy

Bookings cancelled by the client are non-refundable.

Cancellation Fees:

All cancellations made by the client will result in forfeiture of the booking amount.

No Refunds:

Once a booking is cancelled by the client, no refunds will be issued.

Booking Modification:

Changes to bookings are subject to availability and may incur additional charges.

Advance Notice:

Clients are encouraged to provide advance notice of any cancellations to allow for proper adjustments.


By proceeding with the booking, clients acknowledge and agree to the non-refundable cancellation policy.


In exceptional circumstances, Urban Venue reserves the right to review and possibly adjust the cancellation policy at its discretion.

Contact Information:

For any cancellation inquiries or to make changes to your booking, please contact our customer service team.

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